Loading cart contents...
View Cart Checkout
Cart subtotal: € 0.00

Alauda Publications Terms and Conditions (“Agreement”)

This Agreement was last modified on March 2, 2015

Refunds And Returns

Items may be returned within 14 days of receipt. Buyers are requested to contact us before returning items, via email or telephone. Buyers are responsible for the return delivery costs and the safety of the items during the returns process. Products must be returned in mint condition. Refunds will be credited to the customer’s credit card used for payment, or to the PayPal account used. Items must be sent to return address on the package, or on the delivery note.

In the event that items arrive with defects or the incorrect item is delivered, the buyer is requested to contact Alauda within 24 hours of receipt and only return the items following correspondence and once return instructions are provided.

Pricing And Availability

The prices displayed on our website are subject to promotions and individual agreements, and may change without notice. Orders are subject to product availability. Product quantities are in flux and items may be listed on the website that have since become unavailable or have gone out of print. In these cases, the buyer will receive an email informing them that their order cannot be carried out and a refund will be provided.

Delivery Costs

Delivery charges are as follows (including VAT): €3.50 (Standard)/€8.60 (Insured) per item (Netherlands), €10 per item (within Europe), and €10 per item (worldwide). If the ‘Local Pickup’ option is chosen at checkout, no delivery costs will be incurred. Pickup may take place following email/telephone correspondence with us and is subject to the subsequent instructions provided.

Payment

Items are only dispatched following receipt of payment via one of the following services: Ideal, Bancontact/MisterCash, Direct Bank Transfer, or Paypal.

Privacy

Buyer data is only used for the handling of orders and improving our product offers and services. Data is confidential and will not be made available to third parties.